Returns & Exchanges
At hailiey, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Log into your hailiey account, navigate to your order history, and select the items you wish to return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects your return, a refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing