Frequently Asked Questions
Everything you need to know about shopping with Hailiey.
What is the estimated delivery time for my order?
Standard shipping usually takes 5-10 business days depending on your location. You will receive a tracking number via email as soon as your package is dispatched.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
Hailiey accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How can I track the status of my package?
Once your order has shipped, you can track it via the link provided in your shipping confirmation email or by logging into your account on our website.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your shopping experience is safe and secure.